EXIN ITIL-F最新試験に合格できない心配は要らない



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試験科目:ITIL Foundation
問題と解答:全295問 ITIL-F 資料的中率

>> ITIL-F 資料的中率


NO.1 What are the categories of events described in the ITIL service operation book?
A. Warning, reactive, proactive
B. Informational, warning, exception
C. Informational, scheduled, normal
D. Scheduled, unscheduled, emergency
Answer: B

ITIL-F受験生   ITIL-F認定資格試験   

NO.2 Performing all activities involved in a process
A. 4. Which role is responsible for sponsoring, designing and change managing a process and its
A. The process practitioner
B. The process owner
C. The service owner
D. The process manager
B. 3. WhatBESTdescribes the value of service design to the business?
A. It supports the creation of a portfolio of quantified services
B. Itreduces total cost of ownership (TCO) of services
C. It improves the control of service assets and configurations
D. It provides quick and effective access to standard services
C. 1, 2 and 3 only
D. 2, 3 and 4 only
E. All of the above
F. 1, 2 and 4 only
Answer: C


NO.3 Which of the following BEST describes service strategies' value to the business?
A. Reduction in unplanned costs through optimized handling of service outages
B. Enabling the service provider to have a clear understanding of what levels of service will make
their customers successful
C. Allows higher volumes of successful change
D. Reduction in the duration and frequency of service outages
Answer: B

ITIL-F最新知識   ITIL-F試験復習   

NO.4 Which of the following processes are performed by the service desk?
1.Capacity management
2.Request fulfilment
3.Demand management
4.Incident management
A. 2 only
B. 3 and 4 only
C. 2 and 4 only
D. All of the above
Answer: C


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